Service Center

Many people who contact us for the first time ask the same question: “What exactly is a credit investigation company? Isn’t this supposed to be a detective agency?”

This is a very common and understandable confusion.

In movies and media, the term “detective” is more familiar and dramatic. However, under Taiwan’s current legal framework, “detective agency” is not a formally recognized or lawful business classification.

As a result, legitimate operators must register as a “credit investigation company,” which refers to the lawful collection, analysis, and organization of personal or corporate information. This industry is categorized as an administrative support service.

When choosing a professional to assist you, it is essential to confirm that the agency is legally registered. Engaging unlicensed individuals who claim to be detectives may result in evidence lacking legal validity, and in some cases, may expose the client to joint liability risks.

Beyond legal terminology, whether you call us a credit investigation company or a detective agency is not critical. In many situations, we also communicate externally using the term “private investigator.”

Our role is not performance—it is helping you see the truth clearly in moments of chaos.

When you face marital uncertainty, suspicious behavior from a partner, missing family members, or corporate information leaks, we are not theatrical spies, but a professional team that operates legally, discreetly, and with confidentiality.

The core mission of a private investigation agency is to help you make informed decisions when you feel most vulnerable and uncertain.

｜We are not “affair catchers.” What we value is your protection, clarity, and peace of mind.

We are not a mysterious team that appeared overnight online. We are a legally established agency that has been tested through years of real-world cases within Taiwan’s investigation industry.

From relationship crises and marital infidelity to corporate data leaks and missing family members, we have handled a wide range of real situations.

Behind every case is a problem that is difficult to talk about but urgently needs resolution. Our purpose is to let you know that there are professionals who are willing to stand by your side—quietly, legally, and competently.

｜“How long we have existed” is not just about time, but about how many storms we have endured without losing our principles.

What we value most is not academic background or impressive resumes, but responsibility, confidentiality, and emotional stability.

Our investigators are not merely field operatives. They are participants in the most sensitive and vulnerable periods of our clients’ lives. This role requires neutrality, emotional restraint, discretion, and an unwavering focus on the client’s best interests.

All new personnel must pass background checks and complete training in investigation ethics, legal fundamentals, evidence preservation, and communication skills before working on cases.

｜We do not entrust your life circumstances to outsourced or temporary staff.

No.

If you have concerns, feel anxious, or simply want to understand whether your situation should be addressed, we offer free consultations.

This is not a marketing tactic. Through years of experience, we have learned that many people are not stuck because they do not know what to do, but because they do not know whether they are allowed to ask.

Once you are willing to speak, we take responsibility for listening carefully and responding sincerely.

If you decide to proceed with a formal investigation, we will provide a written quotation and contract, with pricing customized to your case. There will never be pressure to proceed after a consultation.

We do not simply handle “cases.” We address situations where human relationships have fractured.

Our services generally fall into the following categories:

1. Romantic & marital matters: infidelity investigations, relationship repair support, partner background checks, emotional risk assessments
2. Family matters: locating missing family members, analyzing abnormal behavior in adolescents, evidence support for domestic violence cases
3. Corporate risk: employee misconduct, information leaks, internal investigations, non-compete violation evidence
4. Other services: customized analysis and strategic planning based on your specific needs

｜Our goal is not to attack anyone, but to help you regain control, safety, and choice before a situation escalates.

This is often the first question asked by clients who suspect infidelity.

Our answer is clear: if you work with a legally registered investigation agency and all investigative methods comply with the law, you will not be breaking the law.

However, certain actions—such as illegal tracking devices, covert recording inside hotels, or trespassing into private residences—may violate personal data protection laws or criminal statutes.

We assess each case carefully and, when necessary, coordinate with legal professionals to ensure that evidence collection is both lawful and admissible.

Your concern is completely understandable.

Many clients have suffered additional harm because they trusted the wrong people or spoke carelessly, causing their situation to be exposed before it was resolved.

This is precisely why we exist.

From the first point of contact, all clients are protected by our confidentiality system.

All staff members sign internal confidentiality agreements. Whether or not a formal contract is signed, your information—name, address, related parties, and case details—will never be disclosed or used for marketing purposes.

Under personal data protection laws, we are legally obligated to safeguard your information.

｜Even if you choose not to proceed, your privacy will be protected as if you were a formal client.

Not necessarily. We provide multiple contact options to accommodate different situations:

• ✅ Official LINE text inquiries, with no unsolicited calls
• ✅ Phone consultations, with options to hide call records or avoid text messages
• ✅ Meetings at neutral locations near your residence
• ✅ In-office consultations at our legally registered premises

｜We never pressure clients. What you need is understanding and support, not urgency.

Yes. Every client who chooses to work with us receives a written service contract detailing:

• Scope and objectives of the investigation
• Estimated timeline and procedures
• Fees and payment milestones
• Deliverables
• Responsibilities and confidentiality clauses

We strongly encourage clients to review contracts with trusted family members or legal advisors before signing.

Under civil law governing agency relationships, a mutually agreed contract carries legal force, and we operate fully within this framework.

This is one of the most frequently asked questions, especially when dealing with highly alert individuals.

Our guiding principle is: evidence must be effective and safe.

Instead of aggressive tailing, we adapt strategies such as:

• Behavioral pattern analysis
• Multi-point simultaneous observation
• Vehicle rotation to reduce recognition
• Pre-action behavior assessment

Above all, we ensure that all activities remain within legally permissible public spaces and distances.

We have handled many cases involving highly vigilant individuals who regularly change phones, delete records, or monitor their surroundings.

In such situations, we avoid direct confrontation and instead reduce risk through:

• Indirect observation via social circles
• Strategic timing based on daily routines
• Cross-analysis of behavioral and digital data

If the risk remains high, we may recommend non-field investigative approaches.

｜We are not traditional surveillance-only investigators, but a team focused on analysis, discretion, and reputation protection.

Many clients worry about paying large sums upfront without guaranteed results.

We understand this concern and therefore adopt a staged payment system tied to progress.

Typically divided into three stages:

1. Initiation fee (approximately 30%)
2. Mid-term results delivery (approximately 30%)
3. Final report and evidence handover (remaining balance)

Accepted payment methods include:

• Cash (receipt provided)
• Bank transfer
• Credit card (case-dependent)
• Flexible installments for long-term cases

All fees are itemized in writing for transparency.

Meetings can take place wherever you feel safest.

We understand that some clients face sensitive domestic situations or monitoring risks.

• ✅ Public locations such as cafés or transit areas
• ✅ Trusted third-party spaces
• ✅ Anonymous consultations at designated times

Your sense of security always comes first.

Yes, and this is a very normal request.

You may feel that a consultant talks too much, seems distant, or makes you uncomfortable. We respect honest feedback.

• ✅ Request a different consultant (no explanation required)
• ✅ Switch to anonymous text-only communication
• ✅ Specify gender or communication style preferences

You are the client, not someone under our control.

It depends on the case, but our principle is simple: we adapt to your needs.

You may choose:

• Daily brief updates
• Weekly summarized reports with analysis
• Silent mode—only notified upon key developments

All communications are handled securely without cloud storage.

Many clients struggle with this decision.

We believe catching someone in the act is not the only solution.

Depending on your goals, we may recommend:

1. Evidence-based observation without confrontation
2. Structured, non-forced disclosure scenarios
3. Direct action only when legally necessary for litigation

Your objective determines the strategy—we never impose a one-size-fits-all approach.

Although criminal penalties for adultery were abolished in 2020, this does not mean infidelity carries no consequences.

You may still pursue civil claims for infringement of marital rights, use evidence in divorce proceedings, and affect custody or asset decisions.

｜Police may no longer arrest for adultery, but courts still recognize your rights.

Investigation services are classified as commissioned services and do not include standard cooling-off periods.

However, we protect clients through clear contracts, progress standards, and internal resolution mechanisms.

Our priority is not closing deals, but ensuring peace of mind.

Yes. We understand that personal experiences influence comfort levels.

• Female consultants
• Male consultants
• Senior consultants
• Neutral, task-focused consultants

Please share your preference, and we will accommodate accordingly.

Yes. In urgent scenarios, we can mobilize immediately.

We may deploy field staff, initiate digital case setup, and arrange electronic or on-site contracts.

After the immediate situation, we ensure proper follow-up to address long-term implications.