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Service Process

Step 1.

Initial Consultation

We offer multiple channels to arrange one-on-one consultations with our specialists.

  • Phone consultation
  • Online consultation
  • In-person consultation at our office
Step 2.

Client Briefing

The client provides detailed information about the incident and all known facts to our consultant.

Step 3.

Cost Evaluation

We provide a quotation or written response to the client’s intent.

  • Expected results and incident details
  • Scope of investigation services
  • Estimated timeline (expected completion date)
  • Fee breakdown (advance payment, final payment)
  • Mutual agreement with the client
Step 4.

Risk Disclosure

Explanation of the investigative direction and potential risks.

Step 5.

Contract Signing

A professional and standardized intake process.

  • The client and consultant confirm the contract content; the consultant reports to the management department.
  • The management department calls the client within five minutes to confirm the contract, details, and fees.
  • A case number is provided to both the consultant and client for tracking, then the contract is signed and advance payment made.
Step 6.

Case Execution

We offer a detailed execution process and reporting mechanism.

  • Execute the case based on the entrusted content
  • Provide verbal updates before and during execution
  • Provide a final report or documents after completion
Step 7.

Coordination or Legal Action

If needed, we can refer reputable lawyers to assist the client in coordination or litigation.

Step 8.

Case Closure

Upon case completion, we protect the client's privacy and personal data.

  • Collect final payment and sign a closure agreement
  • Deliver the final report or files to the client
  • Destroy all related information per confidentiality agreement